If you are a new or existing client of our clinic, please know that we are honored to join with you in improving your life. We want to make it as easy as possible to manage the small details of working with us so we can focus on the big stuff.

Initial appointment

When you first reach out to us, you can either call or email us to discuss scheduling an appointment. If you decide to call, please do leave a message as we do not currently answer our main line live. Our client coordinator will reach out to you to do a free consultation to see if our practice is a good fit.

Once you have agreed to schedule an initial appointment and have arranged a particular time and date, you are committing to that appointment. We do request a credit card be placed on file at the time of booking as we do charge for late cancelled and no show appointments. Appointments must be cancelled at least 24 hours in advance to avoid a charge.

Initial Paperwork

We do have some routine paperwork that needs to be completed prior to starting with us. We have a client portal for our clients to sign forms and access billing documents. We do strongly encourage new clients to complete initial paperwork at least 24 hours in advance of your first appointment. The paperwork will be available to you through our client portal. You will receive an invitation email from our practice with a link to sign on to the client portal and complete paperwork. If you do not receive the invitation, please check your spam folders as some email systems may filter out the notices.

For security, our client portal system uses unique login links that are emailed to the email address on file with our clinic. These links do expire after 24 hours, but new links are easy to generate by going to our client portal and entering your email address to request a new link.

 Appointments

Appointments are generally scheduled with your therapist on a frequency that you determine together will be best for your situation. Once we begin treatment, we generally try to reserve recurring time slots for our clients.

If you need to cancel an appointment, please reach out to our main office at info@drnicoleconnolly.com or 661-430-9300. If it is less than 24 hours in advance, please also message your therapist directly.

Appointments cancelled with less than 24 hours notice will be billed at the regular therapy rate.

 Virtual Appointments

We offer both virtual and in person appointments in our practice. If you normally see your therapist in person, it is easy to switch to a virtual appointment if you are unable to come to the office for any reason. Switching from virtual to in person does require advance notice.

We use a secure platform called doxy.me for all of our virtual appointments. Each therapist has their own virtual waiting room. The link for the virtual waiting room is in the initial email you receive from our practice. Links are also below if needed. Please sign in with your name so we can verify that the correct person is logging into the call.